Returns & Exchanges
At Parker's GBI, we strive for the highest quality in every gourmet food order; however, due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or defective. Please contact our support team within 48 hours of delivery to initiate a claim for any quality concerns.
Document the Issue
Take clear photos of the damaged product and the shipping packaging immediately upon arrival to help us process your claim quickly.
Contact Support
Email our customer service team with your order number, a brief explanation of the defect, and the supporting photographs.
Review Process
Our quality assurance team will review your request within 2 business days to determine if a replacement or full refund is warranted.
Resolution Delivery
Once approved, we will ship a fresh replacement at no extra cost to you or issue a credit to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing